Ticket Closed Auto Response

[point007]

Hi,

I'm currently experiencing an issue where when some clients open a ticket via email they get the auto-response that the ticket has been closed. I've tested it and been unable to duplicate it.


Any help is appreciated!


Thanks!

[Support Team]

Interesting. Please verify that the Email Templates selected for both Auto-Response (using ServerConfig utility) and new/closed Ticket alerts (using Tools > Options > Alerts to Customers tab) are the correct ones. Picking the wrong template there will email the customer the wrong text/template.
If these looks good, check the content of these templates using Setup > Email Templates, maybe their content got changed.

Hope this helps.