Is CommitCRM Server Service Necessary with Advantage Database?

[tdr.css]

We were running into an issue where we CommitCRM was telling us our licenses were full, when only 4 users were logged in. Upon investigating I found the CommitCRM server service on the server was using a license. Is this service necessary for anything when using the Advantage database?

Lexington Kentucky IT Firm (https://cssi.us)

[Support Team]

Thank you for posting this.

'RangerMSP Server' server is a component that is responsible for the Email Connector, Alerts Server and API related features.

When using RangerMSP with the SQL backend, any program that needs to access to database requires a database connection. All server sides services (RangerMSP Web Interface, RangerMSP Server and RangerMSP RM Server) consume and share one SQL database connection, therefore while you have 5 SQL concurrent connection licenses, when you use server side components it means that you can use 4 concurrent RangerMSP client sessions, this is because the 5th database connection license is used by the RangerMSP Services that run on your server.

Hope this helps.

[tdr.css]

Darn that stinks. Is there any way to purchase one additional license or do I have to buy another 5 pack?

[Support Team]

These are only offered by the database vendor in packs of 5 additional SQL connections, in a price that is usually considered to be very reasonable. Check here for details.