springcity
April 24th, 2018, 02:50 PM
I have Ticket Priority set as a mandatory field, but it defaults to normal so the tech who enters the ticket can disregard it and all tickets end up as set to "Normal" priority.
Is there a way to not let the ticket be created without the tech actually setting a priority on it? Or a way to change the default value to something that won't be accepted so it has to be changed?
Thank you
Is there a way to not let the ticket be created without the tech actually setting a priority on it? Or a way to change the default value to something that won't be accepted so it has to be changed?
Thank you