Must specify account for new ticket charges

[nattivillin]

Every 1-3 days, when i try to add a charge to a ticket, i have to fill in the account, ticket, contact, etc.

I am entering the charges from the tab on the ticket as usual, and the ticket already has all of that information attached to it.

What causes this?

[Support Team]

Thank you for posting this. Interesting, as you know RangerMSP always auto-fill such details automatically and we have not received any other report on this.

Maybe reindexing may help, give it a try (details here). Please remember to take a backup before reindexing.

Hope this helps.