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northwestmsp
March 14th, 2018, 06:24 PM
Anyone had any luck integrating 3CX into CommitCRM for incoming or outgoing calls, logging, etc? 3CX integrates into lots of other platforms, would be pretty cool if we could use it with CommitCRM.
rfbalmer
March 15th, 2018, 06:24 AM
I am having the same challenge with our CISCO IP Phones. Has anyone integrated CISCO phones into CommitCRM?
stephan
March 15th, 2018, 01:18 PM
Well that WOULD be super awesome.
orbit1234
March 16th, 2018, 03:43 PM
+1 from me.
northwestmsp
March 16th, 2018, 04:35 PM
We have it working for outbound click-to-call from CommitCRM, but no level of integration for the CRM side when inbound calls happen. See more here: https://www.3cx.com/crm-integration/
Kevin@multi.co.za
April 4th, 2018, 05:50 AM
Hi, we have 3CX popping a screen based on callerid. in this screen you are able to select a contact or open tickets. The account or ticket is then opened. Unfortunately there is no way of getting this working with the client - it only works with the web interface.
northwestmsp
April 10th, 2018, 09:38 AM
Willing to share how?
Kevin@multi.co.za
April 11th, 2018, 02:08 AM
Yip have a look at the doc below - it is simple but effective.
https://1drv.ms/b/s!AuyeoQlB3la5ikJmi70F4CRRj8mM
tfreitas
April 13th, 2018, 09:26 AM
Is this just an in-house type product or something that is available to the general public?
northwestmsp
April 18th, 2018, 08:01 PM
Awesome stuff... you script that in house? If so any chance you're willing to share source?
rfbalmer
April 19th, 2018, 01:15 PM
Here is some software I found for CISCO 79xx series phones that offers an API interface. Wonder if it is possible to build a bridge to CommitCRM using this API?

http://www.ipblue.com/products_vtgo_adv.asp
northwestmsp
January 31st, 2019, 08:20 PM
Just a bump in case anyone is out there doing this...
3cxhostedbpxservice
May 24th, 2019, 12:50 AM
we also want to now if someone has got this integrated in to the 3CX <link removed by moderator>.
Kevin@multi.co.za
May 24th, 2019, 02:03 AM
we got it working only with the web version.
our guys use the client and never really took the web client so we scrapped all development.

we would be interested if anyone had it working with the destop client.
thanx
stephan
August 26th, 2019, 02:42 PM
Has anyone successfully implemented using this doc?

https://www.3cx.com/docs/crm-integration/#h.y5ug562qtui3