Email notifications for tickets

[Support Team]

RangerMSP User Question*

Can we setup system so that when a helpdesk ticket comes in it emails a group of us? I would like 3 of the 6 of us to see all helpdesk inbound tickets as email notifications and also when we reply for the customer to see along with the rest of us.

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

These can be implemented by defining the Email Recipients settings by each user under Tools > Options > Tickets-2 tab to receive ALL emails for all Tickets. As a result any email sent by customers will be forwarded to the user.