Forgotten Passphrase

[bdbrower]

I thought I had used one of our "usual" passphrases when setting up the Password Manager (which is GREAT, but the way), but after my initial session I now can't get back in (must have somehow typed it wrong). I know from the documentation that I'll lose the (few) passwords I've already entered, but the documentation does not indicate how to reset the passphrase (at least I could not find it). Please advise. Thank you.

[Support Team]

Thanks, great that you like the new Password Manager. Please drop us an email to support@ to further discuss this in private. Yes, this is correct - losing the passphrase does mean losing access to all your saved passwords, good that you only have a few of these saved!

[ghanks64]

I would like to reset my Pass Phrase as well. I enabled it, set the password and didn't get back to working with it for 6 months. I forgot what I made the passphrase. There is no data in the list, I would like to reset it so I can use it. I have no password data to lose.

[Support Team]

Thank you for asking. Sure, starting with version 17 this is possible to reset the passphrase for the Password Manager - however - when done - all existing password data will be permanently lost.

To reset your passphrase log in as administrator and use this option:

(Again - all password data will be lost!)

/forum_images/password_manager_passphrase_reset.png

Hope this helps!

[nattivillin]

Since resetting the passphrase results in losing everything, and the list cant be exported, what happens if the database becomes corrupt resulting in the correct passphrase not working?

[lpopejoy]

The same thing that what happen if any of the other database tables were corrupt. :) (aka backups)

[AN-Tech]

I'd rather have a method to export/import the list of passwords.

[nattivillin]

I guess backups to the rescue, but sometimes corruption starts small and you don't notice it for quite some time.

We need a way to export OUR (customer rather) passwords.