cmjackson
June 22nd, 2017, 07:43 AM
I am hoping you can let us know how to cancel this alert from sending. Somehow a new account got setup to alert the manager when things happen on it, like a new ticket being created. I already stopped the alerts but this alert was sent to a bad email address that doesn't exist and was set to his employee file in CommitCRM (fixed now), and it has been constantly popping up an error on every persons CommitCRM client (below.)
Error:
Error Code Received from your Mail Server: 550
This code is returned from your mail server. It is NOT a CommitCRM error code.
550 5.1.1 User unknown
Outgoing email queue folder:
C:\Data\Commit\Server\QSysEDOutbox\
Failed while trying to process the outgoing email file:
QItemOutbox170620154828_8KCP67.cmt
From: CommitCRM Alerts <support@company.com>
To: remove.user@company.com,
CC:
BCC:
========================================
< 250 2.1.0 Sender OK
> RCPT TO:<remove.user@company.com>
< 250 2.1.5 Recipient OK
> DATA
< 354 Start mail input; end with <CRLF>.<CRLF>
> From: "CommitCRM Alerts" <support@company.com>
> To: remove.bad-email@company.com
> Subject: [acc-mgr] CommitCRM Charge - New [A-account, 0500-53257]
> Sender: "CommitCRM Alerts" <Alert email>
> Mime-Version: 1.0
> Content-Type: text/plain; charset="windows-1252"
Content-Transfer-Encoding: quoted-printable
> Date: Thu, 22 Jun 2017 08:52:57 -0400
> Message-ID: <20170622125257918.214F3FF28E516452@KC02>
> X-Mailer: ICS SMTP Component V7.41
>
> [acc-mgr] CommitCRM Charge - New [A-Account, 0500-53257]=
> =0D=0A=0D=0APerformed by: Z-User=0D=0A=0D=0A=0D=0ARecord Details at =
> time of sending this message:=0D=0A=0D=0AAccount: X Account=
> es=0D=0AContact: Y-User=0D=0ATicket: 0500-53257=0D=0ACharge Type: La=
> bor=0D=0AContract Code: System=0D=0ADate: =0D=0A06/20/2017 01:00 PM - 05=
========================================
Solution:
------------
Verify that the mail server allows the CommitServer Windows Service to send emails.
Verify that all email addresses are valid.
Make sure that your mail server is configured to allow message relaying. Relaying support is required only when the option to select the original message 'As-Is' option is selected (i.e. it is not required when the system is configured to forward emails as attachments).
Once you handled the above issue, restart CommitServer service so another Send attempt will occur.
If, after restarting the service, the email is still not being sent and you see the same error again, it is possible that the email message file in queue cannot be sent due to incorrect previous settings.
Try skipping this email message by moving the email message file listed above to a backup folder and restarting CommitServer service.
This will let the CommitCRM Server try to process and send the next email message waiting in queue.
For more information visit Commit online support resources at Support
Date Ref # 170620
Thanks alot!
Error:
Error Code Received from your Mail Server: 550
This code is returned from your mail server. It is NOT a CommitCRM error code.
550 5.1.1 User unknown
Outgoing email queue folder:
C:\Data\Commit\Server\QSysEDOutbox\
Failed while trying to process the outgoing email file:
QItemOutbox170620154828_8KCP67.cmt
From: CommitCRM Alerts <support@company.com>
To: remove.user@company.com,
CC:
BCC:
========================================
< 250 2.1.0 Sender OK
> RCPT TO:<remove.user@company.com>
< 250 2.1.5 Recipient OK
> DATA
< 354 Start mail input; end with <CRLF>.<CRLF>
> From: "CommitCRM Alerts" <support@company.com>
> To: remove.bad-email@company.com
> Subject: [acc-mgr] CommitCRM Charge - New [A-account, 0500-53257]
> Sender: "CommitCRM Alerts" <Alert email>
> Mime-Version: 1.0
> Content-Type: text/plain; charset="windows-1252"
Content-Transfer-Encoding: quoted-printable
> Date: Thu, 22 Jun 2017 08:52:57 -0400
> Message-ID: <20170622125257918.214F3FF28E516452@KC02>
> X-Mailer: ICS SMTP Component V7.41
>
> [acc-mgr] CommitCRM Charge - New [A-Account, 0500-53257]=
> =0D=0A=0D=0APerformed by: Z-User=0D=0A=0D=0A=0D=0ARecord Details at =
> time of sending this message:=0D=0A=0D=0AAccount: X Account=
> es=0D=0AContact: Y-User=0D=0ATicket: 0500-53257=0D=0ACharge Type: La=
> bor=0D=0AContract Code: System=0D=0ADate: =0D=0A06/20/2017 01:00 PM - 05=
========================================
Solution:
------------
Verify that the mail server allows the CommitServer Windows Service to send emails.
Verify that all email addresses are valid.
Make sure that your mail server is configured to allow message relaying. Relaying support is required only when the option to select the original message 'As-Is' option is selected (i.e. it is not required when the system is configured to forward emails as attachments).
Once you handled the above issue, restart CommitServer service so another Send attempt will occur.
If, after restarting the service, the email is still not being sent and you see the same error again, it is possible that the email message file in queue cannot be sent due to incorrect previous settings.
Try skipping this email message by moving the email message file listed above to a backup folder and restarting CommitServer service.
This will let the CommitCRM Server try to process and send the next email message waiting in queue.
For more information visit Commit online support resources at Support
Date Ref # 170620
Thanks alot!