What options are available for setting labor rates/pricing?

[Product FAQ]

What options are available for setting labor rates/pricing?

[Support Team]

Employee Hourly Rates
Before charging customers for labor performed by employees, the hourly rate of each employee must be set in accordance with their skills and role. This is set in the New Employee window or on the Employee tab when viewing employee details.

Once you have set a rate for each employee, it is automatically used to calculate charges every time a labor charge is entered and a Labor Item with a set price according to the employee rate is selected.

Fixed Hourly Rates
When you need to charge a fixed hourly rate regardless of which employee has performed the work, you should use Labor Items with the following settings:

Price Source='Fixed Price' and Price='Per Hour'

When using Labor Items with these settings in charges, the hourly rate which was determined in the Item will be used for the charge instead of the hourly rate of the relevant employee.

Fixed Labor Rates - (not hourly)
Use fixed labor rates when you charge for labor on a per-service basis rather than on an hourly basis.

For example, you can have fixed rates for specific services, such as $50 for printer setup, $60 for PC examination, $1,000 for server installation, etc.

In all these cases the amount of time invested is not relevant to the charge rates and the employee rates are ignored.

Use the following settings when you want to charge a fixed price for Labor Items:

Price Source='Fixed Price' and Price='Per Unit'

[T3ckl4]

What if the Rates box is colored and does not allow for any editing? This changed as of 8/12/2020, and now we cannot adjust the rate for a new employee as a system administrator.
What function might be preventing this from happening? Is there a bug involved?
Please advise.
T3ckl4

[Support Team]

Thank you for asking. Nope, we aren't aware of any bug regarding this, and as you described it just started to happen for you, so it might be something local, or a lack of user privileges...

We may need to analyze your log files in our lab. You can open an official ticket by contacting us by email to Support@

Hope this helps.

[Robfnz]

Was an answer found for this I have the same issue.
I created a new employee account and the Rate field on the Employee tab is shaded and not editable.
This is also now the case for all employees
thanks

[Support Team]

Thank you for posting this.

The issue with the Employee Rate field being not-editable is a glitch/bug that might occur under some circumstances.

Our coming new version 26 (as of 10/2020) is already in Beta and it includes a fix for this issue.

You may also apply to join the Beta, using the details emailed to you.

Hope this helps.