Web Interface Timeout

[Robfnz]

Hi
Is it possible to adjust the timeout on the web interface. We have found when entering job notes via the web interface when onsite that sometimes we are forced to login again when submitting the notes and are then taken back to the main page and the notes are lost.

Thanks
Rob

[Support Team]

Yes, it is possible and the answer depends on whether you use the Web interface with the dedicated Windows service - or - whether you use IIS.

When using RangerMSP Web Interface Windows service:

Open file \RangerMSP\WebInterface\RangerMSPWebInterface.ini and set/change the value for the following token in minutes:

TimeOutAmount=60

(The default is 60 and it means 60 minutes).

When using Microsoft IIS as the backend for the Web interface:

Try to set the timeout for IIS in the following places:

1. Under the Application Pool - Advanced settings:
/forum_images/iis-timeout-1.png

2. Under the Web site Advanced Settings:
/forum_images/iis-timeout-2.png

Then restart IIS.

Hope this helps.