Notification about a note added to a ticket

[Support Team]

RangerMSP User Question*

In my company we have multiple engineers that add notes to tickets of other engineers. Is there a way that if I add a note to another engineers ticket he can get a notification that a note has been added ?


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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer


Sure, this feature is a part of Alerts to Employees module.

In order to get notified about notes (and other updates) to their tickets, each user should set their personal settings under Tools > Options > Alerts tab and enable Ticket Manager Alerts.