View Full Version : Continuum Ticket status - update within Commit?
scoplin
January 9th, 2017, 03:34 PM
I know how to assign a ticket to the NOC/Helpdesk from within the CommitCRM software, but how can we change a Continuum ticket status from Approval Needed to Approved from within CommitCRM or see the current Continuum status?
Support Team
January 10th, 2017, 06:01 AM
All updates from Continuum about the ticket, including ticket status updates, are downloaded to RangerMSP and automatically logged as History Notes that can be viewed under a Ticket Resolution/History tab. This provides you with a nice update-stream of all related updates. When it comes to Ticket approvals, this should currently be done in Continuum's portal directly.
Hope this helps.
scoplin
January 10th, 2017, 07:41 AM
Thanks! That helps me to know I wasn't missing any windows.
Is there any plans to be able to change Continuum statuses from within CommitCRM? If not, can this be added as a feature request?
Support Team
January 10th, 2017, 08:08 AM
Sure, we will add your request for changing ticket status in Continuum from withing RangerMSP. Thanks.
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