RangerMSP Trial user question

[Support Team]

RangerMSP User Question*

We are currently looking at your software and had a couple of questions.

1: Can techs in the field modify existing service tickets and/or add new ones?

2: Can they update a customer equipment list?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer


Yes, definitely. Using Web interface techs can modify exiting tickets, add new ones, and basically perform a lot more - manage accounts, assets, log time, log parts used on a job, see the billing contract details, and more - all as per their user privileges and access right settings allow.

Using the Web interface techs can also manage customer equipment list, known as Assets in RangerMSP.