CalDAV / CardDAV / Activesync synchronization

[adent-ctc]

Hi

We do not use Outlook.
However we would like automatic synchronization of contacts and appointments.
Is there a possibility in a future version CommitCRM for support to synchronizating contacts and appointments with a CalDAV / CardDAV / Activesync server?
Our email is hosted using an Atmail on premise server.
Atmail also supports ActiveSync, so using CommitCRM making use of an ActiveSync connection would be good to.

BTW: Does the CommitCRM API have read / write capability for contacts and appointments?
I'm wondering if it is worthwhile learning how to use the API to do this.

Cheers

Andrew Dent

[Support Team]

RangerMSP provides synchronization of contacts, appointments and tasks with Outlook. You may consider using Outlook as a mediator and have your data sync with Outlook and then Outlook sync with Atmail.

Yes, API does allow to add/update Accounts, Appointments, Tasks and other types of records.

You can find the list of the database fields in the API Reference Manual.

Hope this helps.

[adent-ctc]

Thanks for your reply. I suspect we will need to develop our own using the APIs then.
We will not be using Outlook.
We are using emClient instead throughout our business.
emClient is cheaper that Outlook and supports more communication methods than Outlook.
Also for users that are using the web interface (such as on a Linux machine) if a contact or appointments is updated we would like that update to propagate that change to the messaging server (in our case Atmail)

Regards

Andrew Dent

[Support Team]

Thank you for sharing the details. Interesting. The API may indeed be useful for this.

While not 100% directly related to this I thought of mentioning stuff that will work for you already (w/o implementing anything new):

When using the Email Connector you can reply to Tickets using any email client application and from any device. The email will be sent to Email Connector and then be sent to the customer (all relevant recipients) as well as filed nicely under the Ticket.

Also, the Alerts Server can be configured to send various updates to employees - about appointments scheduled for them, tickets assigned to them and more including updates and changes made for the records.

You may find more information about configuring and using these modules in the following articles:

Email Connector
Alerts Server

Hope this helps!