New Ticket getting default recipients

[Support Team]

RangerMSP User Question*

When I open a new ticket for this one particular client it automatically adds 2 Recipients. I think this was done by one of my x-employee and I cannot find how to reverse this.


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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer


On the left side of each email address field in RangerMSP you will find a check box. When checked it means that this address is considered as a default recipient for new Tickets created under this Account. In other words - when a Ticket is created under the Account that email will be added as a recipient automatically.

Look for the Account email addresses as well as as Secondary Contacts email address and select/unselect the addresses you want/do-not-want to be used as default recipients for new tickets.