Email Delivery Server Not Starting After Upgrade to V 12

[fabrizio.dicesare]

Hi all,

we are experiencing a problem with email alerts after upgrading to version 12: the server does not send any mail. The email delivery component seems to crash on server start. We found the following entries in the UserLog_CmtEmailDelivery.txt file.
Could you please check this as soon as possible?

Thanks in advance,

Fabrizio


[09/09/2016 13:25:55:975 v11.0.11004.0 - 3.1.7000.0 ** 09092016_132555_18796_866207 (c:7196,00001C1C m:18796,0000496C) ]
Proc_Name=SetCmTThreadStatus 2 2 1 3 1

[09/09/2016 13:25:56:2 v11.0.11004.0 - 3.1.7000.0 ** 09092016_132555_18796_866207 (c:19872,00004DA0 m:18796,0000496C) ]
Sender_Class=TMailSender
Exception_Class=EAccessViolation 0
Exception_Msg=Access violation at address 082D14E8 in module 'CmtEmailDelivery.dll'. Read of address 00000000
Proc_Name=.Abort

[09/09/2016 13:25:56:3 v11.0.11004.0 - 3.1.7000.0 ** 09092016_132555_18796_866207 (c:19872,00004DA0 m:18796,0000496C) ]
Sender_Class=TSendMailThread
Exception_Class=EAccessViolation 0
Exception_Msg=Access violation at address 082BCE04 in module 'CmtEmailDelivery.dll'. Read of address 00000000
Proc_Name=.ReIniTGenMailSender:-22
Dbg:
01.
02. 0
03.
04. N
05. N
06. N
07. N
08. N
09. 0
10. N
11.
12. N
13. N
14. 30/12/1899
15. 30/12/1899
16. 0
17. 0
18. N
19.
20. N
21. N
22. N
23. N
24. 0
25. 0
26. 0
27. N N
28. TGenErrDtr. 0 N

[09/09/2016 13:25:56:13 v11.0.11004.0 - 3.1.7000.0 ** 09092016_132555_18796_866207 (c:18796,0000496C m:18796,0000496C) ]
Sender_Class=TDeliveryPlugIn
Proc_Name=TPlugInIntf_Gen_SRV.IsInitCompleted Bf 0

[09/09/2016 13:25:56:13 v11.0.11004.0 - 3.1.7000.0 ** 09092016_132555_18796_866207 (c:18796,0000496C m:18796,0000496C) ]
Sender_Class=TDeliveryPlugIn
Proc_Name=TPlugInIntf_Gen_SRV.IsInitCompleted Af 0

[09/09/2016 13:25:56:284 v11.0.11004.0 - 3.1.7000.0 ** 09092016_132555_18796_866207 (c:19872,00004DA0 m:18796,0000496C) ]
Exception_Class=EAccessViolation 0
Exception_Msg=Access violation at address 082EFA50 in module 'CmtEmailDelivery.dll'. Write of address 0000001C
Proc_Name=GenUnHndExp 1

[Support Team]

Thank you for posting. This is only a very short snippet from the logs and it definitely does not tell anything about the cause for this problem.

You can zip the content of \RangerMSP\Logs folder and email it back to us for a complete analysis. In case the zipped file is too big, upload it to Drive/Dropbox/etc. and email us the download credentials.

As you mentioned that you've just upgraded I'd recommend that you first try restart RangerMSP Server service on your server, and - in can this Windows service is configured to run under a Local System user - change it to run under an Administrator account - then restart the service and check whether it helps. In case it will not - please send us the log files as explained above.

Hope this helps.

[fabrizio.dicesare]

We tried what you suggested, but we are still having the same problem. I'll send you an email with the complete logs.

[Support Team]

Thank you.