New in RangerMSP 12 - Linked Tickets

[Support Team]

Many times a ticket is related to other tickets, whether as a project, a checklist to be taken care of during an onsite visit, or similar tasks that should be performed for multiple clients. The new Linked Tickets feature supports exactly such scenarios.

It is now very easy to link tickets and open linked tickets from the new ‘Linked Tickets’ tab. From this tab, you can double click a linked ticket to easily navigate to it.
The Tickets can be created independently and then linked together, or, you can create the ticket from within the Linked Tickets tab itself.

Examples of use cases:



Reference to other Tickets


Unified Onsite-Visit


Project


Similar Tasks for Multiple Clients


Similar tasks for Multiple Assets


A job for Multiple Managers




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[TerrapinIT]

Love the upgrade - and the Linked Tickets is especially valuable.

I will put my 2c in for the design - the flat colors do make it more difficult to see. Bold on Tabs that have data, for instance. This used to stand out (very valuable), but now is more difficult to see.

We're not having the problems some are having, but we would vote for some ability to add some color or contrast.

But in general, great upgrade, and we appreciate the continuing development.

[Support Team]

Thank you for you kind words and feedback!