quickbooks error

[lwilson]

Apparently quickbooks is discontinuing their sync manager. everything worked fine this morning, then this afternoon we started getting this error and nothing will batch over to quickbooks:

Linked record not found in company file.
message received from quickbooks: status code: 3120 Message: object 80000234-1422720393" specified in the request cannot be found. quickbooks erro message: invalid argument. The specific record does not exist in the list.

When looking for solutions quickbooks says this syncing thing may affect your apps and to contact the developer

Help please!

[Support Team]

Thank you for posting this.

Indeed Inuit has decided to stop supporting the Sync Manager for their desktop edition.

This should NOT affect your RangerMSP integration with QuickBooks. In short - it will not affect because thankfully RangerMSP does NOT use Intuit's Sync Manager in order to sync data with QuickBooks.

The error you see is local. It means that you are trying to invoice a RangerMSP customer Account (or invoice a RangerMSP Item) that is linked to a QuickBooks Customer record (or a QuickBooks Item record) - that cannot be found in QuickBooks. This might be the case if the Customer (or Item) record in QuickBooks was deleted or in case it was deactivated there and therefore RangerMSP can no longer use it.

From your message, the record that cannot be found in QuickBooks has the following ID: 80000234-1422720393

You should open RangerMSP and from the menu and activate the following option Tools > Synchronize QuickBooks > Advanced > Find Linked Record by QuickBooks List-ID.
Then you should be able to research the status of this record in QuickBooks and either activate it again or re-link to customer/item in RangerMSP to the correct/new record in QuickBooks.

Hope this helps.

[lwilson]

You are correct it does have to do with adding a new customer and getting it to quickbooks. Previously whenever we added a new customer in CommitCRM, it would tell us do we want to add it, link it etc. Now we're getting this error instead. If I go in and manually add the account as new customer it will work now.

[Support Team]

I believe that what happens is that the customer Account in RangerMSP WAS linked to a parallel customer in QuickBooks. When RangerMSP sees that a link exists it won't suggest to create a new one. However, if you'll be adding a new customer Account in RangerMSP and then come to invoice to QuickBooks, the system will prompt you asking to create the new customer record in QuickBooks, this is because it'll detect that this Account has never been linked to a QuickBooks customer.