Downloading documents by Customer Web Users

[Support Team]

RangerMSP User Question*

All settings are correct and employees can download and upload the documents on Web. However I can't get customers to see the documents on the customer portal.

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Most probably there are no public documents for this customer accounts, as only Documents flagged as Public are visible for customers using the Web Portal.

In order to mark the Document as public you should go to the Docs tab under the Account and click 'Show' to open Document Properties or right click the document and select 'Make Document Public' from the pop up menu.

When creating new documents this flag is also available and is a part of the New Document window.

Hope this helps.