printing errors --

[raymond]

I get an error when trying to print to one of our printers (xerox MFP6115) from CommitCRM -- we have no trouble printing to this printer from any other applicaction and CommitCRM prints fine on our other printers:

Oooppsss...

The following message has ben recorded:

Floatin point division by zero

If the above message/solution is not clear, and you are still encountering problems, we recommend you log out from Commit, log in again and retry.

[Support Team]

Hi raymond,

Since this happens with this specific printer only, and other printers work fine with RangerMSP, it sounds like a specific printer issue. Please contact our support directly using Help > Technical Support menu, and send us your RangerMSP log files. We will then try to analyze them and see if we can learn more.

Regards,

Eitan

[peterk]

We experience the same issue with one of our printers .. We get the opps message for a HP Laserjet 2600N but to our HP Laserjet 3055 it is fine..Any ideas ??

[Support Team]

Hi peterk, same as above, we believe these are local problems with the specific printers, as you are able to work with other printers. Please contact our support directly using the Help > Technical Support menu, and send us your RangerMSP log files. We will then try to analyze them and see if we can learn more.

Eitan