Disable email alerts for employee

[Support Team]

RangerMSP User Question*

One of our technical staff has left.

Could you kindly point us on how to remove his email as currently everyone gets the alerts when customer sends in a ticket ?


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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

You can make this staff Inactive by editing their Employee record settings under the Employee tab (this requires SysAdmin privileges). You can also remove the email address under General tab of this employee record.