View Full Version : data issues?
jeremylh
April 5th, 2016, 06:14 AM
For about three weeks my office has been receiving the following error. Ooops the following message has been recorded DateNoteBookTbl: error 7038 Invalid record number. We receive the error when completing tickets. Also a noticeable slow down has occurred with the software. We are running 9.0.0.7. I know that the we have used the software for about five years and have a large amount of tickets. Do you have a database file limit? Any help would be greatly appreciated.
Support Team
April 5th, 2016, 06:31 AM
Please try to stop any RangerMSP clients or services - then - take a backup and only then try to re-index your database.
In case it won't work, please email us directly to further work on a resolution.
(Note to anyone else - do NOT re-index your system unless you discuss it first with us!).
Hope this helps.
jeremylh
April 5th, 2016, 06:43 AM
Thanks I will try that
jeremylh
April 5th, 2016, 06:52 AM
I am unable to run the re index tool on the server. I receive an error (The program cannot start because ACE32.dll is missing from your computer)
jeremylh
April 5th, 2016, 06:54 AM
Sorry missed which directory to store it in
Support Team
April 5th, 2016, 06:54 AM
Please verify that you run the utility from <server>\RangerMSP\Utils folder.
jeremylh
April 5th, 2016, 05:02 PM
It worked great thanks for the time!
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