Client assign to specific Employee

[Support Team]

RangerMSP User Question*

Is it possible to assign a customer to an employee? Then, when a new ticket is created I want the ticket is automatically get assigned to that employee when the customer opens a ticket, etc.

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Yes, you can assign an employee as the Account Manager.

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Then when a new Ticket is created from an external source, for example, from a customer email or when a customer uses the Customer Web Portal, the Ticket is assigned to the Account Manager automatically.

In case Account Manager is empty, the ticket will be assigned to the default manager that can be changed under Tools > Options > Tickets (Admin) tab.