licsense not on all users

[computersolutions]

we are licsense for 15 users and only have about 10 current users.
we have the outlook sync but 3 out of the 10 users do not show the licsense in the help about and they cannot sync.
thanks for any help

[Support Team]

Thank you for asking. This should be related to file access privilege settings. Please select all files under \RangerMSP\DbSys and re-apply sharing/access-rights in a way that all users have full access rights and all privileges to all files in this folder. Then, re-run RangerMSP by these users and see whether the issue is resolved.

Hope this helps.