ON-LINE Computer Services
January 7th, 2016, 09:33 AM
Hello,
First and foremost, I am a longtime fan of CommitCRM. Aside from it being a great product, one thing that sets it aside from anything similar would have to be the awesome support.
Ok, now that I got that off my chest…. :-)
….I am trying to change one of the workflows in my office. What I want to do is find some way or some tool that allows me to start a remote session and at the same time start a ticket. I think I am missing too much billable time by not always generating tickets for the quick remote connect sessions.
Does anyone use CommitCRM or another PSA in a way that would work as described. Does anyone have any recommendations, solutions, work-arounds.
Cheers,
Chris
First and foremost, I am a longtime fan of CommitCRM. Aside from it being a great product, one thing that sets it aside from anything similar would have to be the awesome support.
Ok, now that I got that off my chest…. :-)
….I am trying to change one of the workflows in my office. What I want to do is find some way or some tool that allows me to start a remote session and at the same time start a ticket. I think I am missing too much billable time by not always generating tickets for the quick remote connect sessions.
Does anyone use CommitCRM or another PSA in a way that would work as described. Does anyone have any recommendations, solutions, work-arounds.
Cheers,
Chris