Auto Respose to Tickets

[geoff@itnetworks.com.au]

Hello Team,

Wondering if there is a way to turn off auto response to tickets for an individual accounts, it appears that this is a global settings for all tickets \ accounts?
Reason being that we need to send tickets to another 3rd party ticketing system that also has an auto response to tickets, as a result their system generates a reponse, them CommitCRM generates a reponse, thus creating a continual loop.

[Support Team]

Thank you for posting this.

Auto-response emails are sent to customers when their email automatically created a new ticket in RangerMSP. The settings for auto-response emails is indeed global, namely you can turn it on/off for all Accounts.

In case these tickets in RangerMSP are created by a third-party system, unlike as a result from a real customer emauk, we would recommend you to configure Automated Rules for Email Connector so these emails will be recognized as ones sent by automated system (unlike a person) and as a result while a new ticket will be created the auto-response email will not be sent.

Hope this helps.