Priority Field

[Support Team]

RangerMSP User Question*

Is there any way we can edit the Priority field (Immediate, High, Normal, Low, Not Applicable) to the priority scale/names that we use?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer


Yes, you can rename existing priority names under Tools > Option > Tickets (Admin) tab > click the button 'Customize Priority Value'.

[wsandwith]

Can we also customize the color of the tag as it appears in the ticket & dispatch windows?

[Support Team]

RangerMSP auto-displays tickets with the priority values in special colors, that are currently fixed and cannot be modified. Thanks for asking.