Tracking employee hours

[Support Team]

RangerMSP User Question*

Is there an easy way to track employee hours spent on tickets during the day? This is to verify how many hours employees are actually billing per day.

--
* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer


Time spent should be logged under the Start/End Time fields of the Charge and you can then get to plenty of useful data from it.

You can generate various Charge reports, filter them to only include the data you're after (like Charges from this year, this month, logged by sepecifc employees, etc.) and then get a list of the total hours logged by employees.

Please find some commonly used reports for this -

* Employee Charges Report (or Summary)
* Charges Report by Ticket
* Detailed Account Charges by Tickets
* Monthly Hours Summary by Employee

In addition there are additional reports listed under Time Tracking reports category (New in RangerMSP version 9) that are also based on Charges logged by employees and allow you to summarize and compare time spent by employee vs. actual time billed/charged. For example, you can generate the following reports:

* Time Spent and Time Charged by Employees (or Summary report)
* Time Spent and Time Charged by Employees, Accounts and Tickets – Detailed or Summary.
(Many others).

Hope this helps.

[mcjack]

what happens if an emplyee is working on multiple tickets at the same time, like while doing virus cleaning for one customer, running maintenance task for another etc. Thank you.

[Support Team]

they simply log different charges for the different work they are performing. They can also use the Timer feature to track their time (several Timer Windows can be used in parallel) and once the work is done the Timer, with the time spent and relevant notes, can be converted into a Charge with a single click.

Hope this helps.