Display tickets only on Customer Web Portal

[Support Team]

RangerMSP User Question*

How to hide everything and only display tickets for customer Web users?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

You can create a new privilege group for Customer Web Users from File > Users & Privileges > Customer Privileges – For Web Users and remove all permissions except for Tickets.

Note: RESTART the RangerMSP Web Interface service on your server after performing such changes in order for the changes to affect immediately (unlike with a small delay).

Done!

[DeeNZ1]

Do you have video tutorials for customers - step by step how to create a ticket in web interface?

[Support Team]

We have one, however, it shows the Web interface in its previous design and therefore it is currently less useful to end customers. We will take a note on this. Thanks!