PDA

View Full Version : Email updates are sent to all employees

Support Team
June 9th, 2015, 06:29 AM
RangerMSP User Question*


When we create a new ticket every employee on the RangerMSP get an email update and not just the person who the ticket belongs to, is there a setup I did wrong?
--
* Question received by email and shared here for the benefit of our users.
Support Team
June 9th, 2015, 06:31 AM
Answer


This depends on each user personal alerting settings.

Ask the relevant users to log in, visit Tools > Options > Alerts tab and set the option 'Tickets - Opened' to OFF:

/forum_images/employee_alert_settings.png


Hope this helps.