Emails content does not show under tickets

[Support Team]

RangerMSP User Question*

We are using Outlook 2013 to respond to the customer, however the content of all our responses are not visible in the preview and resolution/history tabs.

I know emails can have both plain/text and html/text but I can’t seem to find how to enable that. Do you have any recommendations?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

To fix this you normally require to configure the mail server you're using, so it will not strip out the text/plain part of emails.

The following link explains how to configure it in Exchange or 365 (hosted) .

In general all email messages should be nicely listed under the ticket. Check Ticket Email Thread - see under #2.

Hope this helps.