lpopejoy
April 23rd, 2015, 10:51 AM
I like the fact that we can get updates when a ticket is updated.
However, these emails aren't nearly as useful as they could be. We need to know WHAT was updated? What triggered the email to be sent? A notes field change? What was the old value, and what was the changed value? That's what I would like to be able to tell! That would make these emails MUCH more useful.
However, these emails aren't nearly as useful as they could be. We need to know WHAT was updated? What triggered the email to be sent? A notes field change? What was the old value, and what was the changed value? That's what I would like to be able to tell! That would make these emails MUCH more useful.