Making User Inactive and existing tickets/appointments

[Support Team]

RangerMSP User Question*

I’m having to terminate an employee. If I set the user as inactive, what happened to tickets he was assigned, appointments, etc.
Can they all be moved to the admin user?


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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Deactivating an employee has no effect on Tickets/Appointments/Charges etc. assigned to this employee. An inactive employee will not be listed under the Employee selection lists, however you will be able to access records assigned to them by selecting "All employees" in various windows (Tickets, Calendar, Reports etc) and, if required, assign such records to another employee.