Force logging charges before closing the ticket

[Support Team]

RangerMSP User Question*

Is there a way I can change the ticket settings so that time has to be logged against a ticket before it can be closed?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Yes, sure, there is an option to block users from closing Tickets that do not have Charges.

These settings can be set by a SysAdmin user under Tools > Options> Tickets (Admin).