Set default labels on account

[Support Team]

RangerMSP User Question*

Is there an option to set default labels on an account?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

Sure, default labels for new tickets created for a specific Account can be set under the Service tab of the Account.

There is also an option to set default labels for Secondary Contacts as well as for Contracts, this way ticket created for the Secondary Contact or the Contract will be assigned with the default labels automatically.

Hope this helps.