Printing Ticket with associated ToDo List

[Support Team]

RangerMSP User Question*

How do I print a Ticket which shows a created ToDo list?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

In RangerMSP 8 was added new report under Tickets section: Expanded Ticket Details2 which includes the To-do lists.
To make it available in the Tickets window, select it and go to Reports > Make Report available from Tickets Window. Then reopen your Tickets window and you should see it in the list of available reports.

[nattivillin]

How do we add the todo list to an existing report so that it prints out?

[Support Team]

A To-dos section should be added as a Subreport to the main Tickets report.
Please note that not all Ticket reports support adding a To-dos Subreport.
The following reports already include To-dos and you can copy them, if needed, to create a custom report:

Expanded Ticket Details 2 and 3
Technician Service Form 4 / 5 / 6

In case your custom report was originally copied from one of the above reports, you can add To-dos by copying them from the existing report:

/forum_images/todos_subreport.png


For more information about using the built-in Report Designer, please visit the following links:

* Reports Designer User Guide
* Reports FAQ

Hope this helps.