SLA Breach Alert

[neil.ewing]

Hi guys.

Is there anyway of creating either an email notification or pop-up when an SLA is nearing breach?

Thanks
Neil

[Support Team]

At this time email alerts/notification are sent when an event (like a record update occurs) and not based on SLA nearing a breach case.
What may help though is the new Report Scheduler module that allows to get daily reports for tickets that are due for today/tomorrow.

Hope this helps.

[Kevin@multi.co.za]

I believe this can be done using CommitCRM's APIs. Does anyone have someone on their team that would be able to develop such a program with a reasonable amount of time and effort. In short Commit offer native libraries in VB.NET, C# and C++. We are looking to do a bunch of time triggered alerts and would be prepared to share the cost.

[KarinC]

HI, has this feature to have emails/popus sent when sla is breached been added since this post in 2015?

[Support Team]

Hi Karin, we've just replied to your email about this. In short, nope, and email isn't sent at this time when the SLA is nearing a breach.
When the Ticket Due date has passed it is listed in RED in the tickets lists.
We will add your vote for this request. Thanks for asking.