Tech ticket priority

[Support Team]

RangerMSP User Question*

How do I edit/customize the tech ticket priority box?

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* Question received by email and shared here for the benefit of our users.

[Support Team]

Answer

You can rename Ticket priority name from Tools > Options > Tickets (Admin) > click the Customize Priority Values button.

For example you could change "Immediate" to "Urgent" or "Not Applicable" to "Ignore"