Support Team
December 16th, 2014, 06:59 AM
RangerMSP User Question*
We have regular emails coming in to our ticket email address, where usually they are direct to us and not CC’d to anyone else.
However, more and more, clients are CC’ing their colleagues in the email, for now, we try and spot this, then manually add the extra CC’d persons to the email recipients, click save.
But, this is becoming a pain, is there a way of RangerMSP automatically spotting these additional email addresses on incoming emails and automatically adding them to the ticket email recipient list?
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* Question received by email and shared here for the benefit of our users.
We have regular emails coming in to our ticket email address, where usually they are direct to us and not CC’d to anyone else.
However, more and more, clients are CC’ing their colleagues in the email, for now, we try and spot this, then manually add the extra CC’d persons to the email recipients, click save.
But, this is becoming a pain, is there a way of RangerMSP automatically spotting these additional email addresses on incoming emails and automatically adding them to the ticket email recipient list?
--
* Question received by email and shared here for the benefit of our users.