Email template - truncated description

[neil.ewing]

Hi

Is it possible to put a truncated description into an email template, specifically the replies to tickets. I would like to have a truncated description in the subject line.

Thanks
Neil.

[Support Team]

Unfortunately no. It is possible to truncate it while using the Web interface so the list views will be smaller, but not in Email Templates. Thanks for asking, we'll take a note of that.