Multiple Service trips on 1 ticket

[rodder]

What is the best way to handle multiple service trips on 1 ticket. I have a ticket that I started and scheduled. The tech went on site, and needs to return with a part. How is the best way to do this? Instead of opening new tickets?

Mike

[Support Team]

I believe the best way to handle this is to leave the Ticket open (it's still in process), update its description and add Charges for the work already done, change its "display in dispatcher" flag to be ON so the Ticket will appear in the "Tickets waiting to be Dispatched" list, and re-schedule the ticket to the tech's calendar by drag-and-dropping the Ticket in the dispatcher. This will simply create an additional Appointment for this Ticket, and you will have all the activity documented under the same Ticket.


Eitan