Delete Accounts with web users

[Edgetho007]

I'm trying to delete an account but it errors saying "Account with exsiting web access users cannot be deleted" I've deactivated the web user but cannot find how to delete him.

[Support Team]

Since RangerMSP keeps audit logs for actions performed by web users, and in order to keep the database integrity (like who did what and when) we cannot offer an option to delete Accounts that have web users.

If this was a test Account, you may consider modifying its name to "For Future Use" and next time when you need to create a new Account use this Account instead and just rename it to the correct name.

HTH

Doron