Print to PDF Problem - Anyone else?

[pops1000uk]

Using my web based portal, when loading a ticket and click print to PDF CommitCRM just hangs. Sometimes it works though, right after I have rebooted the server, the first Print to PDF file downloads and works, then nothing

I have checked File locations, local and network.
I have checked the customers account for location issues. (I can download documents ok from the portal)

I have changed my router incase my firewall was the problem, from a Draytek 2830 to a basic home netgear router.

Support keep telling me to check locations, which I have,
I have never used Print to PDF ever until now, all other document folders open and save locally and webbased no problems.

[BDTECHRob]

I faced this issue once before and I resolved it by removing all installed print drivers from my CommitCRM server. Hope this helps you

[pops1000uk]

You know what, you may have just resolved my problem that CommitCRM havent for the past week! Still testing but everytime i have clicked print PDF its worked. I deleted all printers from my server

[BDTECHRob]

No problem, that's what we are all here for right?

[pops1000uk]

yep resolved.... works first time everytime

[BDTECHRob]

Great news, now combine it with a signature capture app and you can get your customers to sign off on the PDF forms.. It works a treat

[pops1000uk]

yes i had one, PDF Expert.. Works a treat. BUT got a little problem. When using Google Chrome on my IPAD, and download the PDF, I get Corruption error when trying to open with PDF expert. But using Safari it works ok.

I dont want to be putting my username and password in safari all the time though?

[BDTECHRob]

If you go into the setting on the iPad you can set safari to remember passwords, it is turned off by default

[BDTECHRob]

:-)

[BDTECHRob]

We really need to be able to edit our posts.... I posted in the wrong forum :-) more beer....

[pops1000uk]

you can edit them :-)

[pops1000uk]

aaaaaaaaaaaaaaaaaaaaaaaaaaaaarrrrrrrrrrrrrrrrrrrr

This has just stopped working again for no reason???

[pops1000uk]

why would this just stop working? Printers all still all deleted? Just hangs again????

[BDTECHRob]

Remove any software not needed on the server it will be print driver related. Do you have a pdf converter program loaded?

[BDTECHRob]

Also are you connected to the server by RDP? If so make sure you disable printer redirection

[pops1000uk]

tried this;
GPO or GPEdit.msc (Local policy)

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Printer Redirection > Do not allow client printer redirection

ill see if it works later

[pops1000uk]

just a note i moved CommitCRM to a brand new server last night and it still happens :-(

[pops1000uk]

NOPE! Still works for a few then stops. CommitCRM tell me that its my custom forms that are at fault, but it happens when i use the built in forms??

This is getting on my nerves, I need to be able to sign PDF;s on customers premises.

Any other ideas>?

[Support Team]

We will shortly be sending you a small patch to try to apply, it may be able work around the issue you face.

[pops1000uk]

ah look forward to it.

[Support Team]

Sent! Let us know how it goes.

[pops1000uk]

Hi, well I installed the patch. Worked ok on the computer but not the IPAD. I rebooted the whole server.

SO FAR:: All is working on the IPAD and DESKTOP.
CommitCRM I will install this log file create script if I get a problem again. Thanks for all your help