Feature Request

[BDTECHRob]

Hi guys, it would be great if the outlook calendar sync included a URL link in the body of the appointment to quickly access the associated ticket from mobile devices.

[Support Team]

Thank you for suggesting this. Very interesting. I guess that it is very similar to how the system works with email alerts that include these direct links (as well as with custom Email Templates).

[BDTECHRob]

Exactly it would make life easier for on sites technicians as they could access the ticket with a direct link from their ipads/iPhone. Some of my non technical staff struggle with login in to the Web console and finding the correct ticket for the job their on

[Support Team]

Noted. Thanks.