Ticket Fields still show as Field1, Field2 etc.. after renaming

[matthewmalk248]

Hi everyone, hope someone can help me out here..

Under tickets > Details tab, I have changed the Field Name (by double clicking), Label, and column title of Field1 to "Service Location". Yet when I print out a "ticket details", it still shows "Field1:". It does show the data I entered into the field, but the label itself still remains "Field1" which in my mind, doesn't look very professional. I'm on 5.7

Is there anything I can do to fix this?

[Support Team]

You should simply edit the report format using the Report Designer and rename/modify/design the labels as required.

For detailed information on customizing reports, please use the links below:

* Reports Designer User Guide
* Reports FAQ

[matthewmalk248]

Well that explains it! Thanks for the quick reply!