Unathorized program trying to access outlook

[nattivillin]

Starting this week when the CommitCRM outlook connector tries to sync with outlook we are receiving this error. The options are, Deny, Allow, or allow for 1-10 minutes.

If I allow, the calendar syncs, but after 10 minutes, the warning returns.

Since we have to leave outlook and CommitCRM running for this thing to work this is a big problem.

I cant hit allow for 10 minutes, every 10 minutes, as nobody is usually at the computer!

[Support Team]

This has to be something with privileges. Please (i) Log into your PC using an Administrator domain user, and (ii) Run RangerMSP as Administrator by right clicking the following file and selecting the 'Run as Administrator' option - <server>\RangerMSP\Client\RangerMSP.exe. Then, try to sync and see if that helps.

[nattivillin]

Same thing happens

[nattivillin]

We figured it out. There is a setting in outlook security settings that says - warn me if a program tries to access outlook if my antivirus is our of date.

There was an issue with the AV so outlook was complaining that CommitCRM was trying to access it.

Not a bad security precaution, just unexpected.

[AN-Tech]

Thanks for the tip, I had been seeing that on occasion lately also.