Jim AppleTech
December 19th, 2012, 02:43 PM
Can a pre-existing Ticket be used as a starting point for a new Ticket with a new Ticket number? Perhaps select Ticket record, Copy & Paste, or, better, a "Replicate" menu?
I don't see any way to do that, but it would be handy for repetitious Tickets, where maybe I would just change the attached Asset, and leave everything else the same.
If this is going to turn into a feature request... this feature would be good to have in the Web interface also.
I don't see any way to do that, but it would be handy for repetitious Tickets, where maybe I would just change the attached Asset, and leave everything else the same.
If this is going to turn into a feature request... this feature would be good to have in the Web interface also.