Insert variable into Item Description

[glowPCG]

Hello,

We would like to insert a variable into the Item Description field so that, when the Item is chosen in a New Charge window, and the Item Description automatically populates the Charge Description field, another field value can be part of that.

Example:

Ticket, Details, Field1 = "Emergency Level"
Item Code = "ItemA"
Item Description = "This is a %Ticket.Details.Field1% charge!"

When an "ItemA" Charge is added to a Ticket, CommitCRM would pull the Field1 value from the Ticket record and insert it into the Charge Description. In this example, it would populate as:

Charge.Description = "This is a Emergency Level charge!"

Is there currently a way to do this, or could it be added in the future?

Thanks,
Grant

[Support Team]

This is an interesting idea. While it works like this with the Email Templates and Online Services features in RangerMSP, where you can select to embed selected data fields automatically, it isn't currently supported with the Item Description field that fills the Charge Description. We will take a note for this, thanks for asking.