catello
September 26th, 2012, 04:58 AM
The program allows me to open a ticket on a customer "inactive".
It 's normal?
Support Team
September 26th, 2012, 06:08 AM
Yes. The Account status is not fixed into the application and you can freely modify it to your needs, thus, the system does not 'understand' its meaning and allows you to add such tickets.
Hope this helps.
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