tickets specific to a contact --

[raymond]

thinking we should be able to right click a contact and "show tickets" -- it would be super convenient if we could find tickets this way... when a user calls in, we simply look up thier contact then right click to "show active tickets"... currently we need to filter or hunt (when there are more than a couple dozen open tickets it becomes involved).

thanks --

//ray

[Support Team]

Thank you for sharing your thoughts and ideas with us. Suggestion noted.